Returns & Exchanges

At Orange Lake Nursery, we take pride in the health of our plants and offer a 48-hour arrival guarantee to ensure your new greenery arrives in peak condition. If your order is damaged or incorrect, we are committed to making it right through replacements or store credit.

Return Process

• 1.
  Document Upon Arrival

  Inspect your plants immediately upon delivery and take clear photos of any damage, including the packaging and the specific condition of the foliage or roots.

• 2.
  Submit a Claim

  Contact our support team within 48 hours of delivery at returns@orangelakenursery.com with your order number and the photos you collected.

• 3.
  Review Process

  Our nursery specialists will review your claim within 2-3 business days to determine if the issue is due to shipping stress or a quality defect.

• 4.
  Resolution

  Once approved, we will issue a replacement for the living product or provide a digital gift card for the full value of the affected items.