Frequently Asked Questions
Everything you need to know about bringing nature into your home.
How do you ensure plants survive during shipping?
We use specialized eco-friendly packaging designed to secure the root ball and protect delicate foliage. Each plant is hydrated before transit and shipped via priority services to minimize time spent in the box.
What is your policy on plants that arrive damaged?
We offer a 48-hour Arrive Alive Guarantee. If your plant arrives in poor condition, please email us a clear photo of the plant and the packaging within 48 hours of delivery for a replacement or store credit.
Do you ship plants during the winter months?
Yes, we ship year-round. During colder months, we recommend adding a 72-hour heat pack to your order to ensure your tropical plants stay warm during transit.
Are the plants I receive the exact ones pictured?
While plants are living things and vary in shape and size, the photos on our product pages represent a high-quality example of the specimen you will receive. We select the healthiest plant available for every order.
Can I change or cancel my order after it is placed?
Orders can be modified or cancelled within 12 hours of placement. Once a plant has been pulled from our greenhouse and prepared for shipment, we are unable to make further changes.
Do you provide care instructions for new plant parents?
Absolutely! Every order includes a digital care guide tailored to your specific plant species, covering light requirements, watering schedules, and humidity preferences.